You may only return new and unused merchandise with original contents and packaging within 30 days of purchase.
- Refunds to the original form of payment will be assessed a 15% restocking fee.
- Restocking fees will not apply to refunds issued as store credit.
- Shipping and handling fees are non-refundable. Refunds are for the cost of product only.
- Hobby Villa does not accept or re-sell any used products.
Items ineligible for return:
- Any item that has been used.
- Kits with a broken seal or protective wrap that has been removed.
- Fuel of any kind.
- Special Order Items.
- Electronics- This includes any stand alone or installed electronics. If you feel that the electronics you've purchased are defective, please refer to the manufacturers warranty coverage in manual, their website or by contacting manufacture direct.
Defective Merchandise/Warranty Information:
Products are warranted solely by the manufacturer and contacting them is the best way to resolve any issues you may have with their products. Most manufacturers require that you contact them directly. We can provide you with manufactures contact information or you may see our Manufactures infomation page. Warranties are subject to expiration dates and policies set by the manufacturer. Please note that you will need a copy of your original receipt, which can be obtained through your online account at www.hobbyvilla.com or we can email a copy to you. Please note, some manufacturers will not honor warranty claims for customers outside of the USA and Canada (HPI, in particular), please refer to the product manual for more information.
How to return a product:
Hobby Villa retains exclusive and sole discretion as to whether an item may be returned. An RMA must be obtained prior to returning any product.
- You may use our Contact Us by email, phone, or live chat. [email protected], 1-859-815-8697 or connect with us through Chat on our website.
- Once your return has been approved you will be given an RMA numbeThis is a unique number that applies only to the specific return you have discussed.
- We will email you an RMA form. Prepare your return packageEnclose the completed RMA form.
- Enclose the packing slip. If you don't have it you can reprint it from your account at www.hobbyvilla.com
- Enclose the item(s) with original product packaging.
- Write the RMA # on the outside of the box/envelope.
Send the return to the following address:
- Hobby Villa RMA # _________
- 2446 Anderson Rd #8
- Crescent Springs, Ky 41017
You will receive an email once the items are received and the return has been processed. If you elected to receive Store Credit for your refund you will receive a gift certificate email and that credit can be applied to your next order. If you elected for a refund back to your original form of payment please allow 5-7 days for it to show on your credit card or bank statement. Paypal refunds should appear on your PayPal account within 1 business day. Please allow for reasonable shipping time, as well as 3-5 days for our return processing time. Returns without a valid RMA number will not be accepted.
If any order delivery is refused then the buyer is responsible for the return shipping costs as well as the standard return fees. If MyReward points used to purchase products they are non-refundable. Please do not open a Paypal or Credit Card dispute against the order as that will significantly slow down any possible resolutions for the situation.
Receiving Damaged Shipments or Incorrect Items:
If your package was damaged in transit, please take photos immediately and contact a Hobby Villa sales representative. Damages and evidence of tampering on the outer packaging must be noted on the delivery receipt of the driver. DAMAGES MUST BE REPORTED WITHIN 48 HOURS of receiving the order. No exceptions. WRONG ITEMS MUST BE REPORTED WITHIN 5 BUSINESS DAYS of receiving the order. No exceptions.